Telecommunications / Technical Support

Ericsson (Glow Networks Contractor)-Assisted Operate Technician 10/09 – 07/03/2010

·   Contracted to Nortel working as wireless on-site support engineer for GSM/UMTS ATCA/VSE Solution encompassing Media Gateways(Passport 15K), ERS8600 routers (IP AN), Core Billing Manager (C850),  Network Patch Manager, ATCA(Versatile Service Engine), Office Alarm Unit.

·   Provided training for the technicians on the equipment, assisting with trunk translations, turn-up and testing of trunks.

·   Analyzed logs and assisting in clearing trouble conditions or recommending escalation of issues.

·   Worked with the Nortel Network Integration team performing the Acceptance Testing.

TEK Systems (2006-2009)

Contractor-Nortel (3 months between contracts in 2009)5/15/09 – 10/09

·   Contracted to Nortel working as wireless on-site support engineer for GSM/UMTS ATCA/VSE Solution encompassing Media Gateways(Passport 15K), ERS8600 routers (IP AN), Core Billing Manager (C850),  Network Patch Manager, ATCA(Versatile Service Engine), Office Alarm Unit.

·   Performed training of technicians on the equipment, assisted with trunk translations, turn-up and testing of trunks.

·   Analyzed logs and assisted in clearing trouble conditions or recommended escalation of issues.

·   Worked with the Nortel Network Integration team performing the Acceptance Testing of SGSN and PCUSN for BSCs.

·   Performed software and hardware installation of Sun Blade 150 Workstation.

Contractor-Nortel2008-2/28/09

·   Contracted to Nortel working as wireless on-site support engineer for GSM/UMTS ATCA/VSE Solution encompassing Media Gateways, Broadband SS7, ERS8600 routers, Core Billing Manager (C850), ATM Gateway, Network Patch Manager, ATCA(Versatile Service Engine).

·   Contracted to Nortel working as wireless on-site support engineer for CDMA Packet MSC Solution (IOS) encompassing Media Gateways, Broadband SS7 (Universal Signaling Point), ERS8600 routers, SAM21 Shelves, Core Billing Manager (C850), Network Patch Manager, CS2000 Maintenance Tools, and the APS Server.

·   Assisted customers with trunk translations, turn-up and testing of trunks.

·   Worked with the Nortel Network Integration team performing the Acceptance Testing.

Contractor-Nortel (4 months between contracts in 2008)2007-2008

·   Contracted to Nortel working as wireless on-site support engineer for CDMA Packet MSC Solution (IOS) encompassing Media Gateways, Broadband SS7 (Universal Signaling Point), ERS8600 routers, SAM21 Shelves, Core Billing Manager (C850), Network Patch Manager, CS2000 Maintenance Tools, and the APS Server.

·   Provided knowledge transfer for wireless switch technicians for the IEMS, CS2000 Management Tool, Network Patch Manager, XA-Core Billing Manager, MG15K, Gateway Controllers, and APS.

·   Assisted customers with trunk translations, turn-up and testing of trunks.

·   Worked with the Nortel Network Integration team performing the Acceptance Testing.

·   Provided monitoring, analysis and alarm clearing prior to office cut to new system using logs, DLOG, and operational measurements.

·   Performed patching administration for XA-Core.

·   Performed patching using the Network Patch Manager.

·   Worked with the Nortel project manager and Motorola staff to swing Motorola Base Station Controllers from the Motorola EMX to the Nortel CDMA PMSC.

·   Assisted technicians with provisioning the 2K trunks following the outage and completed within 8 hours, enabling the customer to cut the trunks onto the new facility.  This corrected under provisioning of trunks prior to a major switchover when the switch had gone into overload and lost calls.

·   Helped customer change platforms for their wireless base station controllers (Each base station had to be removed from service on one platform and moved to the other for testing).  Wrote scripts and procedures that allowed the platform testing to go smoothly and proceed in a timely manner.  All base stations were moved within the 8 hour period on the cut night with no more than the expected service interruption.

Contractor-Nortel (3 months between contracts in 2007)2006-2007

·   Contracted to Nortel working as wireless on-site support engineer for GSM R4, Media Gateways, UMTS, Universal Signaling Point, ERS8600 routers, CISCO 7609 routers and Nortel DMSC.

·   Worked in Regional Networks Operations Center performing on-job training, monitoring DMSC alarms, and identifying possible outage conditions.

·   Used PERL scripts for trouble analysis and equipment health checks in Media Gateway equipment.

·   Assisted in alarm analysis, trouble isolation, and circuit pack replacement in a central office.

·   Performed trunk translations changes, adds, and deletes to facilitate software upgrades.

AT&T Southwest – Senior Manager-Technical Support (ESAC)2000-2006

·   Worked in a client-oriented environment to provide Tier III support for DMS100 switches, Succession PT-IP switch and AccessNode.  Product support consisted of troubleshooting and fault isolation for the Nortel DMS product line that included the DMS100, 100/200, XA-Core, SDM Billing Manager, and Nortel STP.

·   Trained and experienced in troubleshooting DMS translations, hardware, SS7, and ISDN Lines/Trunks problems.

·   Performed analysis using log files, operational measurements, and software tools (DLOG, CALLTRAK, XPMIST, PMDEBUG).

·   Monitored and ensured One Night Process (ONP) preparedness including patch administration, peripheral loading,  hardware troubles and pre-check issues.

·   Coordinated with Nortel, Tier II support and local field forces on switch-related repair, maintenance, upgrades, and emergency recovery.

·   Served as a team member in deployment and testing of new products and services.

·   Provided 24X7 emergency switch support and maintained office coverage while acting in the capacity of duty manager.

·   Used oral/written communication skills to clear issues, technical writing skills for action plans, MOPs, and training seminars.

·   Mentored and developed new managers added to team.

·   Audited central offices to identify technical issues and recommend improvements.

·   Trained in Nortel’s Voice Over IP configuration.

·   Worked in conjunction with the Simcall group by analyzing, correcting, and updating the existing script for use in the Nortel switches. Revised script when implemented by the group resulted in an overall savings of $60K. Located/corrected the problem while adapting its use for several different switch generics, resulting in a faster turnaround for data analysis.

·   Wrote documented steps needed to implement a new feature in a concise method using switch snapshots and exact command structure, enabling the technicians to complete the project on time.

SBC Southwest (1989-2000) – Manager-Technical Support (ESAC)1998-2000

·   Provided Tier II support for DMS100 switches, DMS DPN, and AccessNode which included translations, software, and hardware.

·   Coordinated with vendor, Tier I support and local field forces on switch-related repair, maintenance, and emergency recovery.

·   Issued Bulletins and Flashes to alert technical forces to possible troubles and to take corrective actions as needed.

·   Updated and maintained SimCall script for DMS 100.

·   Used Microsoft Office Skills (Excel, Word, and Exchange) in daily work activity.

·   Used Helmsman documentation and Nortel online web documentation.

·   Managed multiple tasks by correcting troubles and documenting how the correction was done.

·   Worked with Nortel and Operator Services to clear TOPS translations and hardware issues.

Communications Technician (Central Office)1989-1998

·   Coordinated with other departments on activity involving carrier, special services, maintenance window activity and operator functions.

·   Installed, tested, and repaired special service circuits (DS0, DS1, DS3) and subscriber loop carrier systems (DISC*S, Series 5, SLC 96).  Maintained and repaired digital and analog multiplexers.

·   Maintained and repaired the Lucent 5ESS switches and the Lucent Optical Remote Module used for the Integrated Services Digital Network.

·   Maintained and repaired DSC Signal Transfer Point (Alcatel) for the Common Carrier Signaling 7 network.

·   Repaired, maintained, updated translations, and installed DMS100/200 switching equipment for the end office and toll office.

·   Maintained and repaired power equipment including generators, rectifiers, and commercial batteries.

Service Representative1978-1989

·   Coordinated repair and installation of voice and data services.

·   Interfaced with customer to update billing and inventory databases.

·   Issued complex orders for business telephone and data services for government accounts and intra-company accounts.

Service Order Writer1977-1978

·   Input customer service requests into the database for distribution to departments necessary to establish telephone service.

·   Updated database with completion information so account billing could begin.

·   Coordinated with installation forces to reschedule past due dates.

Oklahoma Air National Guard – Electro/Mechanical Switchman (Secret Security Clearance)1978-1981

Amberton University, Garland, TX – BS, Management Technology

Oklahoma City Community College, Oklahoma City, OK – AAS, General Electronics

Training: · Nortel GSM R4 · CISCO 7609 Overview · Passport 8600 Configuration and Management · Passport 8600 Layer 2-7 Advanced Configuration · Nortel MDM Fault Management for MSS Networks · Nortel MDM Management Data Provider · Nortel DPN-100 Operations and Maintenance · AccessNode OAM&P · LPP Hardware Maintenance · LIU7 Hardware Maintenance · DMS Supernode Family TOPS · DMS Supernode Systems Advanced · Success-Basic Translations · Success-PT-IP SN07 Network

· SPM Connectivity and Remlogin · Integrated Element Manager System · Media Server 2000 Series Basic · SDM/CS2000 Core Billing Operations · MSS 15000/20000 Operations · MG7480/15000 Operations Fundamentals · Tier II SDM Troubleshooting · Supernode Data Manager (SDM) · DMS Supernode Meridian Automatic Call Distribution (ACD) · DMS Supernode Meridian ACD Translations · TOPS MPX-IWS Installation · Configuration and Datafill for the Spectrum Module (SPM) · SPM ISDN PRI Trunking Application · DMS Supernode XA-Core Maintenance · DMS-100F/DMS Supernode Translations · DMS-100*2 Family-Enhanced Network · DSC Infusion STP Operations and Maintenance · DMS-100 Family/DMS Supernode · Digital Circuit Technology · Principles of Digital Cross-Connect Systems · FMT-150B/C/D Operations · FLM 150/600ADM & Ring Applications · FETEX-150 ESP B160 ESP Overview · IIntegrated Digital Services Terminal · DMS-100 Family Maintenance · SLC 96 and SLC Series 5 · DMS-100 Family-Translations Maintenance · DMS-100 Family-Tools · ISDN-DMS-100 Switching Fundamentals · ISDN DMS-100 Switch Maintenance · CCS/Network Operations and Maintenance · UNIX Orientation/Tools/Shell and Editing · College Certificate for Project Management · DISC*S Installation and Maintenance · 460 Alarm & Control System · SESS Central Office Maintenance · Fiber Optics 112